A console built for hospitality, not call centers

Every guest call, answered and accounted for

Deskline runs your front-desk and dining-room voice agents, then hands you the proof — bookings, transcripts, and outcomes — in a console clients trust on sight.

Grand Harbor Hotel On call
Caller +1 (415) 555 — 0148
Agent Front Desk — Savana
Request Ocean suite, 2 guests
Dates Aug 18 — 20
Duration 1m 23s
Booking
24
confirmed
#GH-0824
<2s
Average time to pick up, day or night
2
Purpose-built agents — front desk and dining room
100%
Of calls logged with a transcript and an outcome
24/7
Coverage without adding a night-shift hire
The console

Three things a client needs to see

Enough to run a pitch meeting end to end, without switching tabs or apologizing for placeholder data.

01

Agent command center

Configure a front-desk or restaurant agent — name, prompt, tools, and language — and switch it live in the same view a client is watching. Nothing to explain away as a mockup.

02

Live booking board

Room and table reservations land on the board the moment a call ends. It's the single clearest way to show a prospective client that the agent actually works.

03

Call and outcome analytics

Volume, duration, and resolution in a view a general manager reads in ten seconds — no dashboard tutorial required.

The walkthrough

A story you can narrate live

Three beats, in order, that carry a client meeting from introduction to a signed proof of concept.

1
Configure the agent

Set the prompt and tools for their front desk or dining room, using their own property name.

2
Place the call

The voice runtime takes the guest's request and Deskline records the outcome as it happens.

3
Show the proof

Open the booking board and the transcript together — the outcome the client came to see.

In the room

"Here's the agent. Here's the call it just took. Here's the booking that landed because of it."

That sequence closes hospitality deals faster than any feature list does.

Launch the console
Built for the property

Speaks the operator's language

Rooms, covers, and guest requests — not tickets, leads, or generic support queues.

From the front desk

"Guests stopped hearing a busy line at 11pm. Now the ocean-suite request lands on my board with the dates already right — I just confirm it."

GH
General Manager
Grand Harbor Hotel, 64 rooms
Under the hood

Built like infrastructure, not a demo

The console is the part clients see. Underneath, it's the same architecture a property would run on year one, not a one-off script for a pitch.

VOICE
Calls are carried over Twilio ConversationRelay, with a dedicated FastAPI service handling the real-time audio stream.
HEARING
Speech is transcribed as the guest talks using Deepgram, so the agent can respond mid-sentence instead of waiting for a pause.
REASONING
Requests are understood and routed by a Groq-served LLM, tuned to each agent's prompt, tools, and property.
RECORD
Bookings, transcripts, and call metadata are written to a Django + DRF backend the console reads from live.
TENANCY
Every property is a separate tenant by design — one hotel's agents, calls, and bookings never touch another's.
Before you ask

A few things clients want to know

Does the agent replace the front desk, or back it up?

It's built to back it up. The agent takes the call the moment staff can't — overnight, mid-check-in, or during the dinner rush — and logs everything so a human is never picking up a conversation blind.

What happens when a guest asks for something the agent can't do?

The call is logged with the full transcript and flagged for follow-up, so nothing gets silently dropped — staff see exactly what was asked and can call the guest back.

How long does setup take for a new property?

Configuring an agent — its prompt, tools, and voice — takes minutes in the console. Connecting a phone number through Twilio is the only step outside the app.

Is one hotel's data ever visible to another?

No. Deskline is multi-tenant by design — agents, calls, and bookings are scoped to a property from the database up, not just filtered in the UI.

Ready when you are

Open Deskline before your next pitch

Walk the booking flow live, and let the console make the argument for you.